Big Pharma data cleanup implementation masterpiece with all issues resolved…fly through massive surge with excellent automation…all for one big final group calculation and export to outsourcer…Bummer.
Big Airline tired of paying for support, worried about availability of support resources outsources Pension Administration…surprise…need to rewrite some functionality to support interface.
Could be the disappointment of the implementation experience, the cost/effort require to support/change, or other reasons.
Pivot: More emphasis on post go-live user experience changes. Customers want to feel like the product is improving and making their life easier.
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